Shipping policy
Shipping Policy
Processing Time
Order Processing: All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays
Please note that processing times may be longer during peak seasons or due to unforeseen circumstances like COVID-19 restrictions or natural disasters.
Domestic Shipping Rates and Estimates
Shipping Options: We offer several shipping options for domestic orders:
Standard Shipping (5-7 business days): Propagated during checkout.
Expedited Shipping (2-3 business days): Propagated during checkout.
Overnight Shipping (1 business day): Propagated during checkout.
Free Shipping: We offer free standard shipping on orders over $100.
Order Tracking
Tracking Number: Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order through our website or directly via the courier’s tracking portal.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered and you have not received it, please contact the courier to file a claim.
Shipping Times
Delivery Estimates:Estimated delivery times are provided during checkout. These estimates do not include processing time.
Delays: While we strive to meet these delivery times, there may be delays due to customs clearance, holidays, or other unforeseen factors.
Changes to Orders
Order Modifications:*If you need to change your shipping address or modify your order, please contact us as soon as possible. We cannot make changes to orders once they have been processed and shipped.
Shipping Restrictions
Restricted Items: Some products may be subject to shipping restrictions in certain regions or countries. We will notify you if there are any issues with your shipment due to such restrictions.
Returns and Exchanges
Return Policy: For details on returns, please refer to our Return Policy page.
Shipping Fees: Shipping fees are non-refundable unless the product was damaged or there was a shipping error on our part.
Contact Information
Customer Service: For questions or concerns about your order, please contact us at contactus@relaxatmeraki.com
